Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work:

• This position will be based in Astounds Sacramento, CA office. This Supervisor will oversee all retail locations in California.

A Day in the Life of the Retail Supervisor:

• Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to promote employee development
• Provide leadership, guidance, coaching and motivation to the team to retain great talent
• Promote outstanding customer experience within each retail store
• Achieve sales and service goals through effective, daily supervision, coaching and consistent performance management (ex. Discipline) of the sales team
• Make recommendations for incentive programs that motivate the retail sales team to achieve monthly sales targets; Collaborate on sales promotion activities to maximize sales
• Manage payroll time sheets and ensure accurate timekeeping practices are observed and employees their lunch/breaks according to federal and state guidelines
• Manage employee schedules to ensure proper store coverage while maximizing employee efficiency
• Provide on-boarding support, observe and provide feedback to new hires to ensure they are on-track with their training schedule
• Make recommendations to resolve issues that affect the stores service, efficiency, and productivity
• Monitor customer, market and competitor activity and trends, and provides feedback to the Retail Sales Manager
• Ensure the team maintains a neat appearance in accordance with local uniform/dress code expectations, builds collaborative relationships with market and region stakeholders including the operations managers
• Inspect premises of stores to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances
• Maintain, uphold and audit PCI compliance
• Understands and follows all company safety standards and practices, accident reporting procedures, and applicable OSHA regulations.
• Ensure retail sales team is proficient and effective in the following areas:
• Selling target products and packages and effectively communicating system prices, channels, services and packages to customers and potential customers
• Demonstrating and/or communicating Astound Broadband's various products, services and promotions to inbound customer traffic at the retail store or over-the-phone to all current or potential customers
• Establishing rapport, uncovering customers service needs and offering solutions as appropriate
• Reviewing existing customers' current service and presenting new solutions when appropriate
• Determining a customer's level of satisfaction with their service and taking steps as needed to ensure that their experience with Astound Broadband is a positive one
• Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property
• Providing accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilizing billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolving customer questions and concerns efficiently
• Processing installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receiving/processing customer payments, and accurately balancing a cash drawer on a daily basis
• Tracking sales productivity on sales forms/ reports as provided by the company; Ensure all required paperwork is legible, complete and submitted in a timely manner
• Other duties and responsibilities as assigned

What You Bring to the Table:

• Minimum 3 years' experience in Broadband sales or other retail environments
• Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention
• Must have previous experience in retail sales store management
• Experience in retail operations, merchandising, and people management

Education and Certifications:

• High School diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• *Benefits listed above are for regular full-time positions

The base salary range in California for this position is $66,560 - 80,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.

Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun

Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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